Over quota là gì

Original KB number: 2958940


A user can"t sign in lớn Outlook on the Web in Exchange Server 2016 or Exchange Server 2013 when the mailbox form size exceeds its quota. During the logon attempt, the user receives the following message on the logon page:

Something went wrong

You"ve sầu exceeded the storage limit for your mailbox. Delete some items from your mailbox."more detail...refresh the page

When the user selects the more detail liên kết, the user receives the following information:

X-OWA-Error: millionarthur.mobi.Exchange.Data.Storage.QuotaExceededExceptionX-OWA-Version: 15.0.775.32X-FEServer: E15X-BEServer: E15Date: DateTime

After the user selects the refresh the page liên kết, they can sign in to lớn Outlook Web App successfully.

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This article is intended for use by tư vấn agents và IT professionals. If you"re looking for more information about Outlook.com errors, see Frequently Asked Questions for Outlook.com.


This behavior is by kiến thiết in Exchange Server năm nhâm thìn and Exchange Server 2013.

This behavior may occur when the user mailbox is not configured completely at the first logon. During first logons, Exchange Server configures attributes in the database & in Active Directory for the specified mailboxes. The behavior is correct in the following scenarios:

The mailbox moved from a legacy server and it is over the mailbox quota.The mailbox is a newly created mailbox and it is over the mailbox quota.

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Workaround - Method 1

Select the refresh the page links on the logon page.

Workaround - Method 2

Increase the mailbox quota for first logon, and revert it if necessary.

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For identifying the current kích thước và quota kích thước of the problematic mailbox, use the following Windows PowerShell cmdlet:

Get-MailboxStatistics -Identity |FL displayname,totalitemsizeFor increasing the mailbox quota temporarily, use the following cmdlet. We use 2.1 gigabytes (GB) as a sample value. This value should be larger than TotalItemSize.

Set-Mailbox -Identity -ProhibitSendReceiveQuota 2.1GB -ProhibitSendQuota 2.1GB -IssueWarningQuota 2.1GBIf you are using the default quota from the database object, you have sầu khổng lồ disable the mặc định quota for the specified mailbox. To vị this, use the following cmdlet:

Set-Mailbox -Identity -ProhibitSendReceiveQuota 2.1GB -ProhibitSendQuota 2.1GB -IssueWarningQuota 2.1GB -UseDatabaseQuotaDefaults $falseWith the Set-Mailbox cmdlet mentioned previously, we have configured the mailbox with additional space to lớn establish first logons. After first logon, you can revert the settings. Setting up a default quota will be enough. You can use the following cmdlet to lớn configure the mặc định quota for specified mailbox: