HOW TO USE THE WIBUKEY NETWORK MONITOR?

There are many different reasons why a WIBU-Key is not detected. These reasons stem from one of two main categories of problems: software problems, i.e. the WIBU-Key driver is not installed and/or not configured properly or hardware problems, i.e. the WIBU-Key cannot be detected by the driver.

Are all required driver files installed correctly?

Make sure the WIBU-Key drivers are installed. There will be "WIBU-Key" icon

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in the Windows Control Panel if they are installed. Install the WIBU drivers if they are not installed. You can kiểm tra these drivers by opening the WIBU-KEY Control Panel Applet. This program should các mục all the WIBU-Keys attached lớn the local system. The program should start without any error message, even if no WIBU-Key is found.

NOTE: It is HIGHLY recommended to update to WIBU driver version 5 or higher. A lot of problems are solved simply by installing these newer, more stable, WIBU Drivers. mở cửa the WIBU application in the Windows Control Panel & cliông chồng on the "About" tab khổng lồ see what version of the drivers you have installed. The lachạy thử version of the drivers can be downloaded here: http://www.millionarthur.mobi/download_files/WkRuntime.exe

If all driver files are installed correctly:

Is the WIBU-BOX attached lớn the proper port?

Verify that the key is attached khổng lồ the PC. The EASYLABEL 5 Multi-User WIBU-Key is opaque Teal in color with a round "M" Label and can be plugged inlớn a parallel or USB port. A WIBU-BOX/Phường. và /RPhường must be attached lớn a parallel port và a WIBU-BOX/U and /RU must be attached lớn a USB port.

Are the BIOS settings correct?

Go inlớn the BIOS of the PC và make sure the parallel port is phối for anything other than ECP. Acceptable settings include EPPhường, Standard, Bidirectional, etc.

There may be another parallel port BIOS setting lớn check.

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The choices for this setting are usually Auto, Enable & Disable. If the port is phối to lớn Auto or Disable then mix the port lớn Enable.

Does the computer recognize the ports and their I/O addresses correctly?

The configuration of the ports can be checked on the Setup tab of the WIBU-KEY Control Panel Applet. The port address (I/O port address), the bus type (Windows NT/2000/XP/Server 2003) & the index for the parallel interfaces can be set in the "Location" area. The System Default option is default. The WIBU-Key driver obtains the values to use from the operating system. In some cases it is possible that the operating system doesn"t recognize the interfaces correctly or returns a wrong or no address. In this case it is necessary lớn enter the interface address manually. Typical interface addresses are 0x378 for LPT1, 0x278 for LPT2 và 0x3BC for LPT3. The addresses for LPT1 và LPT2 are sometimes interchanged. Many modern BIOS versions display the port addresses when starting the computer. Often the port addresses can be re-configured in the BIOS setup. The interface addresses (I/O address) of the LPT ports can also be checked by the operating system"s device manager.

Is a printer attached to the same port as the WIBU-BOX?

Is the WIBU-Key detected if the printer is turned off? turned on? Can the WIBU driver detect the WIBU-Key if the printer cable is removed from the back of the WIBU-Key? It may be necessary in these cases to move the printer off the back of the WIBU-Key lớn another port. If this is not possible, a USB WIBU-Key should be used.

Is there is a USB device listed in Windows Device Manager as an "unsupported device"?

This is caused by the key being plugged inlớn the USB port before installing EASYLABEL or the WIBU drivers. The drivers MUST be installed before the key is plugged inlớn the USB port. The drivers are installed as part of EASYLABEL or they can be downloaded from our trang web & installed separately. To correct this:

Unplug the WIBU-Key

Open Windows Device Manager

Right click on the "unsupported device" and select "uninstall"

Install the WIBU-Key drivers if they have sầu not been installed already

Plug the WIBU-Key inkhổng lồ the USB port.

The WIBU-Key should be found by the drivers correctly.

Can the WIBU-Key be found on a different PC?

Install the WIBU drivers và try the key on another machine before deciding that the WIBU-Key is defective

If all of the above have been exhausted, the WIBU-Key has probably gone bad. Contact millionarthur.mobi Systems khổng lồ obtain an RMA number, fax over a Purchase Order for a new Multi-User version & return the bad WIBU-Key for credit.